Terms of Service

Last updated: July 29, 2026

Overview

DRAWELLE operates this website and offers personalized jewelry and related services. By visiting our store, placing an order, or uploading artwork, you agree to these Terms of Service and our Privacy Policy.

Eligibility and Account Information

You must be the age of majority in your place of residence to place an order. You agree to provide accurate billing, shipping, contact, and customization information and to keep any account credentials secure.

Personalized Orders

Personalized products are created from artwork, photographs, handwriting, names, selections, and instructions supplied by the customer. You are responsible for checking all information before submitting an order and for responding promptly to design-proof requests.

Production begins after the required artwork and design proof have been confirmed. Delays in receiving usable artwork or customer approval will extend the production timeline. Once design work or production has begun, changes or cancellations may not be possible.

Customer Content and Intellectual Property

You retain ownership of content you submit. By uploading content, you confirm that you own it or have permission to use it and authorize DRAWELLE and its service providers to reproduce, adapt, engrave, trace, color, resize, manufacture, and otherwise process it solely to fulfill, support, or document your order.

You must not submit content that is unlawful, infringing, hateful, abusive, or that violates another person's privacy or intellectual-property rights. We may decline or cancel an order involving prohibited content.

Design Proofs and Product Appearance

Where a design proof is provided, you are responsible for reviewing spelling, layout, proportions, and requested details before approval. The finished item is based on the approved proof. Minor differences in color, line thickness, dimensions, plating tone, and handmade finishing may occur and are not defects.

Prices, Orders, and Payment

Prices and promotions may change without notice. An order is accepted when we confirm it. We may refuse or cancel an order because of payment issues, suspected fraud, prohibited content, production limitations, pricing errors, or other reasonable causes. If we cancel a paid order before fulfillment, the applicable amount will be refunded.

Shipping and Delivery

Production and delivery dates are estimates. Customer response delays, carrier delays, customs, weather, and events outside our control may affect delivery. Please review our Shipping Policy for details.

Returns and Remedies

Because personalized products are made specifically for each customer, they are generally not eligible for return or exchange for change of mind. Damaged, defective, or incorrect items are handled under our Refund Policy and Warranty Policy. Nothing in these Terms limits rights that cannot legally be excluded.

Website and Intellectual Property

DRAWELLE's website content, branding, designs, text, graphics, and media are owned by DRAWELLE or its licensors and may not be copied or commercially used without permission.

Prohibited Uses

You may not misuse the website, interfere with its security, upload malicious code, submit fraudulent information, infringe intellectual-property rights, or use the services for unlawful purposes.

Disclaimer and Limitation of Liability

To the fullest extent permitted by law, the website and services are provided on an as-available basis. DRAWELLE is not liable for indirect, incidental, special, or consequential losses arising from use of the website or products. These limitations do not apply where prohibited by law.

Governing Law

These Terms are governed by the laws of the jurisdiction where DRAWELLE is headquartered, without limiting any mandatory consumer rights that apply where you live.

Contact

Email:support@drawellw.us
Phone: +86 19065128595
Business address: Room 528L, 5th Floor, Building 8, Bagualing Industrial Zone, No. 18 Bagua 1st Road, Pengsheng Community, Yuanling Street, Futian District, Shenzhen, Guangdong, 518000, China