Privacy Policy

Last updated: July 29, 2026

DRAWELLE operates this online store and provides personalized jewelry and related services. This Privacy Policy explains how we collect, use, disclose, and retain personal information when you visit our website, place an order, upload artwork, or contact us. Our store is powered by Shopify.

Information We Collect

• Contact and order information: name, email address, phone number, billing and shipping address, order history, and customer service communications.
• Payment information: payment and transaction details processed by Shopify and our payment providers. We do not directly store complete payment card numbers.
• Artwork and customization files: photographs, scans, drawings, handwriting, names, instructions, design preferences, and proof-approval communications that you submit for a personalized order.
• Device and usage information: IP address, browser and device information, cookies, and information about how you use our website.

How We Use Information

We use personal information to process payments, prepare design proofs, manufacture personalized products, fulfill and deliver orders, provide customer support, prevent fraud, improve our services, comply with legal obligations, and send marketing communications when permitted.

Artwork and Uploaded Images

Uploaded artwork is used only as reasonably necessary to review, design, manufacture, support, and document your personalized order. Files may be shared with Shopify, our design and production partners, cloud-storage providers, and fulfillment providers only to the extent needed to complete the order or provide support.

Please upload only content that you are authorized to use. Avoid submitting highly sensitive information. Uploaded files and design records may be retained for order support, reorders, fraud prevention, dispute resolution, and legal compliance, and may be deleted or anonymized when they are no longer reasonably needed.

How We Share Information

We may disclose information to Shopify, payment processors, website and cloud-service providers, production partners, shipping carriers, analytics and advertising providers, professional advisers, and authorities where required by law. We do not authorize production partners to use customer artwork for unrelated purposes.

Cookies and Advertising

We and our service providers use cookies and similar technologies to operate the website, remember preferences, understand site performance, prevent fraud, and provide advertising. Depending on where you live, you may have the right to opt out of certain targeted advertising or data sharing through our privacy choices page or by contacting us.

Children's Privacy

Our services are intended for adults. Although a customer may submit a child's drawing, an order and any uploaded content must be submitted by a parent, legal guardian, or other adult authorized to do so. We do not knowingly solicit personal information directly from children.

Security and International Processing

We use reasonable administrative and technical safeguards, but no system is completely secure. Information may be processed in countries other than your own by Shopify and our service providers, subject to applicable safeguards.

Your Rights

Depending on your location, you may have rights to access, correct, delete, or obtain a copy of your personal information, or to object to or restrict certain processing. We may need to verify your identity before completing a request.

Changes to This Policy

We may update this policy to reflect changes in our practices, services, or legal obligations. The revised version will be posted with a new last-updated date.

Contact Us

Email:support@drawellw.us
Phone: +86 19065128595
Business address: Room 528L, 5th Floor, Building 8, Bagualing Industrial Zone, No. 18 Bagua 1st Road, Pengsheng Community, Yuanling Street, Futian District, Shenzhen, Guangdong, 518000, China