Shipping and Production Policy

Last updated: September 22, 2026

Where We Ship

We currently ship to the United States, Canada, and Australia.

We do not currently ship to U.S. territories, outlying islands, or other remote regions that our carriers are unable to service.

Design Preview & Approval

You may upload your image or customization details when placing your order, or send them later by replying to your order confirmation email.

If you are unsure which image will work best, you may send multiple options and our designer can help select the image most suitable for your chosen jewelry design.

We send your first design preview within 24–48 hours after receiving the information required to create your design.

Before production begins, you may request revisions or provide a different source image if needed. Production begins only after you approve the final design.

Design revisions and source-image changes that remain within the options of the product you ordered are included before production.

Changes to the ordered product itself, such as material, finish, size, or product type, may affect the price. If a price difference applies, we will explain it and obtain your agreement before making the change or collecting any additional payment.

Once production begins, further design changes may not be possible.

Order Processing Time

After you approve the final design, your order will be prepared and dispatched within approximately 10 business days.

Shipping transit time is additional.

Submitting customization details later, requesting revisions, changing the source image, or delaying design approval may extend the overall order timeline.

Business days are Monday through Friday, excluding public holidays.

Shipping Fees

For orders shipped to the United States, Canada, and Australia:

Orders of US$79 or more: Free standard shipping
Orders below US$79: US$6 standard shipping per order

The free-shipping threshold is based on the merchandise subtotal after discounts and before shipping fees and taxes.

All amounts listed above are in U.S. dollars.

Estimated Transit Time After Dispatch

Estimated standard shipping times after dispatch are:

United States: 7–10 business days
Canada: 5–12 business days
Australia: 6–14 business days

Estimated Total Delivery Time

Estimated total delivery time includes:

The time required to receive your customization details
Your 24–48 hour initial design preview
Any time needed for revisions and final approval
Approximately 10 business days from final design approval to dispatch
The destination-specific shipping transit time listed above

These timeframes are estimates rather than guaranteed delivery dates.

Delivery may be affected by customs processing, carrier delays, weather, holidays, address issues, local delivery conditions, or other events outside our control.

Tracking

When your order is dispatched, tracking information will be sent to the email address provided at checkout.

Tracking information may take some time to update after the carrier receives the shipment.

Address Changes

Please check your shipping address carefully before completing your order.

If you need to correct your address, contact us as soon as possible.

We cannot guarantee that an address can be changed after production or fulfillment has begun.

DRAWELL is not responsible for delays, failed delivery, or loss caused by an incorrect or incomplete address provided by the customer.

Customs and Import Charges

International shipments may be subject to customs inspection, import duties, taxes, or other charges imposed by the destination country.

Unless otherwise stated at checkout, any applicable customs duties, taxes, or import charges are the responsibility of the customer.

Lost, Delayed, or Damaged Packages

If your tracking shows no movement for an extended period, your package is marked as delivered but cannot be located, or the parcel arrives damaged, please contact us as soon as possible.

Include your order number and any relevant tracking information.

If the parcel or product arrives damaged, please keep the packaging and provide clear photographs or video showing the issue.

We will review the available information and work with the carrier where appropriate.