Shipping and Production Policy
运输与生产政策

Last updated: August 4, 2026

Where We Ship

We currently ship to the United States, Canada, and Australia. We do not currently ship to U.S. territories, outlying islands, or other remote island regions that our carriers cannot service.

Production Time for Personalized Orders

DRAWELLE jewelry is made to order. Please allow approximately 15 business days for production after we have received usable artwork and the design proof has been confirmed. Production does not begin until all required customization information and approvals are complete.

Customer response delays, unclear artwork, requested revisions, peak seasons, and public holidays may extend production time. Production time is separate from shipping transit time.

Design Proof Revisions

We will work with you on reasonable adjustments until you approve the design proof. Revisions must relate to the original artwork and ordered product options; changing the source artwork, product, material, finish, or design direction may require a new order or an additional charge. Once the proof is approved and production begins, no further changes can be made. Production time starts after final approval, and extended revision requests may delay the order.

Shipping Fees

Free standard shipping is included on all orders shipped to the United States, Canada, and Australia.

Estimated Transit Time After Dispatch

• United States: 7–10 business days.
• Canada: 5–12 business days.
• Australia: 6–14 business days.

Transit estimates are not guarantees and may be affected by customs, carrier schedules, weather, address issues, local delivery conditions, or events outside our control.

Tracking

When your order ships, we will send tracking information to the email address provided at checkout. Tracking may take several business days to update after dispatch.

Address Changes

Please check your shipping address carefully. Contact us immediately if it needs to be corrected. We cannot guarantee an address change after production or fulfillment has begun, and we are not responsible for delays or loss caused by an incorrect address supplied by the customer.

Customs and Import Charges

International shipments may be subject to customs inspection, duties, taxes, or import fees. Unless stated otherwise at checkout, the customer is responsible for charges imposed by the destination country.

Lost, Delayed, or Damaged Packages

If tracking shows no movement for an extended period, the package is marked delivered but cannot be located, or the parcel arrives damaged, contact us promptly with your order number. We will review the tracking information and work with the carrier. Keep all packaging and take clear photographs if the parcel or product is damaged.

Contact Us

Email:support@drawellw.us